- Paratransit application (coming soon)
- Please call the ADA office at (216) 621‑9500 for a Paratransit Application.
What is ADA service?
Under the Americans with Disabilities Act (ADA), GCRTA provides services for people with disabilities who are functionally unable to use regular accessible fixed-route bus service for some or all of their transportation needs.
Go wherever GCRTA buses travel, you can too
Paratransit vehicles travel anywhere our fixed route service goes. Eligible riders can take as many trips as they need, for any reason, with no limits.
Three-Quarters of a mile
Pickups and drop-offs are available within ¾ mile of any current fixed-route bus service.
Mirrors fixed route service hours
Paratransit service hours mirrors fixed route service hours. If a bus, BRT, or railcar operates 24/7, so does Paratransit; if there is no evening or weekend service, there is no evening or weekend service for Paratransit.
What ADA services do you offer?
GCRTA offers the following services for ADA-eligible riders:
Accessible Fixed-Route Service
Ride GCRTA buses and trains at a discounted rate. All GCRTA buses and trains are ADA accessible.
Paratransit Service
A special transportation option that provides rides comparable to those on the regular system.
Travel Training
Helps seniors and people with disabilities learn to use buses and trains that run on set routes.
Are you eligible for Paratransit service?
To find out if you may be eligible, consider the following questions:
If you answered "yes" to any of these questions, you may qualify for GCRTA's Paratransit service.
How to apply for Paratransit service
Applying for Paratransit is easy. Watch the video, then follow the three steps below.
Step 1 Get an application
- Online: coming soon.
- By phone: call 216-566-5124.
- In person: 1240 West 6th Street, Cleveland, OH 44113.
Step 2 Fill it out
- Complete pages 2 through 5.
- Your healthcare provider completes pages 6 and 7.
Step 3 Submit it
- Mail: GCRTA-ADA Eligibility, 1240 West 6th St., Cleveland, OH 44113.
- Fax: 216-350-5284.
- Email: customerservice@gcrta.org.
What happens next?
- Interview: We may contact you for an "Eligibility and Assessment" interview. Free transportation is provided if needed.
- Decision: You will be notified of your eligibility within 21 days.
- First ride: Your first trip to pick up your ID card at the ADA office is free.
Paratransit Service FAQs
How do I schedule a ride?
You can schedule rides online, by calling 216-621-9500, through the IVR system, or with the GCRTA Paratransit App.
How do I cancel a ride?
Cancellations can be made by calling dispatch, the call center, through the online portal, or in the GCRTA Paratransit App.
What should I do if my ride does not show up on time?
If your vehicle has not arrived at the end of your 30-minute pickup window, call 216-621-9500.
How much does Paratransit Service cost?
A one-way fare is $2.75. An All-Day pass is $7.00, a 7-Day pass is $30.00, and a Monthly pass is $110.00.
How can I pay for my ride?
Using the EZfare app, exact change, or pre-purchased farecards/passes.
What is the GCRTA Paratransit service area?
Throughout Cuyahoga County, within 3/4 of a mile of any active fixed-route bus line during its hours of operation.
What is a Personal Care Assistant (PCA)?
Someone who provides assistance in activities of daily living. One PCA may ride if eligibility determines it necessary.
I'm from out-of-town; can I use Paratransit Services?
Yes. ADA-eligible visitors can use GCRTA Paratransit for up to 21 days within a 365-day period.
Where can I find a copy of the Paratransit Services Handbook?
Download it from RideRTA.com/Paratransit or call the ADA Registration Office at 216-566-5124.
What is a "no-show"?
A vehicle arrives within the pickup window and the rider is not there or declines the trip.
I received a suspension notice; what should I do?
Review the notice for dates and reasons. You have the right to appeal.
How do I appeal a suspension?
File a written appeal within 30 days: ADA-suspension@gcrta.org or 216-566-5124.