Online Customer Feedback
RTA Community Connection Line: 216-621-9500 (1 for English, 2 para Español)
- Customer feedback via telephone: For commendations, suggestions, inquiries, or complaints, please select option 4 from the telephone menu.
- ADA and Paratransit eligibility information, select option 4.
- Paratransit trips and services, select option 3.
- Operator-assisted trip planning, fare, and services information, select option 2.
Hours: Monday - Friday, 7:00am - 6:00pm and Saturday 8:00am - 4:30pm - Tower City customer service: select option 4.
Hours: Monday - Friday, 8:30am - 4:30pm
Customer service locations
Tower City Rapid Station
Cleveland, OH 44113
Phone: 216-356-3700 Fax: 216-781-4484
Hours: 8:30am - 4:30pm Monday-Friday
Services provided:
- Pass and farecard sales and information
- Timetables, service brochures, system maps
- Lost and found info
- Complaints, commendations and suggestions
GCRTA Main Office
1240 W 6th Street
Cleveland, OH 44113
Phone: 216-621-9500
Hours: 8:00am - 4:30pm Monday - Friday
Services provided:
- Timetables, service brochures, and system maps
- ADA registration and transit ID cards for senior citizens and persons with disabilities
- Passes and farecards are sold at Tower City and at Red Line and HealthLine stations.
Fraud Hotline
Secure and confidential online fraud tip form: www.riderta.com/fraudhotline
24/7 Hotline: 216-350-5130
Contact RTA’s Internal Audit Department if you suspect any behavior or activity related to Fraud, Waste, Abuse, Ethical Violations, or Theft.
- Fraud: a deliberate attempt to deceive GCRTA for unfair or unlawful personal gain.
- Waste: loss or misuse of GCRTA resources due to deficient practices, controls, or decisions.
- Abuse: misuse of rank, position, or authority that causes the loss or misuse of GCRTA resources.
- Ethical Violation: Biased public expenditures or conflict of interest; soliciting or accepting goods or services based on position or authority. Any violation of the Ohio Ethics Law or any violation of the GCRTA Code of Ethics.
- Theft: Taking something from GCRTA without permission.
Other Contacts
ADA Information and Registration, Main Office, 1240 W 6th St.
Monday - Friday, 8:00am - 4:30pm
216-566-5124
E-mail
Tower City Customer Service Center
Monday - Friday, 8:30am - 4:30pm
216-356-3700
Online Feedback Form
General Manager's Office
For complaints, commendations, and suggestions, please use our Online Feedback Form or call the connection line at 216-621-9500.
For all other concerns, e-mail the General Manager directly
Human Resources
216-356-3204
Procurement
216-356-3130
E-mail
Office of Business Development
Disadvantaged Business Enterprise (DBE) program
216-356-3127
E-mail
Paratransit
216-621-9500, select option 3
E-mail
Office of Equal Opportunity (OEO)
Know Your Rights (Title VI, Title VII, ADA, and EO)
216-356-3085
E-mail
Lost and Found
216-356-3700
E-mail
Transit Police
24-Hour Emergency Dispatch: 216-566-5163
To report suspicious activity: text/photo/video to 216-575-EYES (3937)
E-mail
Community Outreach / Speaking Request
If you are sponsoring a community festival, or a health and information fair, RTA would like to be a vendor. We have valuable information to share with your patrons. Please keep us in mind when you plan your event.
E-mail
Community Advisory Committee Feedback
Bring matters to the attention of the Community Advisory Committee. We encourage you to use this form to share suggestions that can contribute to the enhancement of our community's public transportation system.
Marketing
E-mail
Media Relations ONLY
216-356-3016
E-mail
Print, broadcast and on-line journalists should use this number.
Programming & Planning
216-356-3272
E-mail
Arts in Transit
216-356-3272
E-mail
Web site
216-356-3160
E-mail