The Greater Cleveland Regional Transit Authority (GCRTA) is committed to ensuring that no person is excluded from participation in, or denied the benefits of its transit services on the basis of race, color, national origin, disability, age, religion, gender, and veteran status.
The GCRTA is committed to providing equality of opportunity for applicants, employees, vendors and customers and; complying with all appropriate federal and state laws, rules and regulations pertaining to the treatment of all our customers.
Rights Under Title VI
- GCRTA operates its programs and services without regard to race, color, and national origin, in accordance with Title VI of the Civil Rights Act. Please see the Title VI notification tab above in English or Spanish for full information.
- Any person who believes he or she has been discriminated against on the basis of race, color or national origin by GCRTA may file a Title VI complaint by completing and submitting the Civil Rights Complaint Form below.
Americans with Disabilities Act (ADA)
- The American with Disabilities Act (ADA) provides civil rights protections to individuals with disabilities, similar to the Civil Rights Act of 1964, which provided individuals with protection from discrimination on the basis of protected characteristics. The ADA is mandated to eliminate discrimination against individuals with disabilities and ensure that services, vehicles, and facilities are accessible to and usable by individuals with disabilities.
- Anyone who believes he or she has been discriminated against on the basis of disability by GCRTA may file an ADA complaint by completing and submitting the Civil Rights Form below.
Equal Opportunity Employer
- Equal Employment Opportunity is the law- Discrimination in employment is prohibited by the Civil Rights Act of 1964 and Executive Order No. 11246. The GCRTA is an Equal Opportunity Employer.
For more information on your rights, or to file a complaint, you can do the following:
- Call (216) 356-3085
- Email ada-civilrights@gcrta.org
- Download the Civil Rights Complaint Form and mail it to:
GCRTA Office of Equal Opportunity
1240 West Sixth Street
Cleveland, Ohio 44113-1302 - Come into the GCRTA Main Office located above on West 6th Street.
If information is needed in another language, contact 216-356-3085.
You may also file a complaint directly with the U.S. Department of Transportation:
1200 New Jersey Ave., S.E.
Washington, D.C., 20590
888-446-4511
800-877-8339 (TTY)